Courier Services
Reliable Nationwide Courier Service
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1. **Cancellation Window**:
- Orders can be canceled free of charge if done within 24 hours of placing the order.
- Cancellations made after this time frame may incur a cancellation fee.
2. **Cancellation Fee**:
- If an order is canceled after the allowed cancellation window, a fee of 10% of the total order amount or a flat fee of $25 will be charged to cover operational costs.
3. **Refunds**:
- If you cancel your service within the allowed cancellation window, you will receive a full refund.
- If the service is canceled after the cancellation window, you may receive a partial refund, minus the cancellation fee.
4. **Exceptions**:
- In cases where the delivery service is unable to fulfill the service due to unforeseen circumstances (e.g., weather, road closures, or other emergencies), the cancellation fee may be waived, and a full refund will be issued.
5. **How to Cancel**:
- Cancellations must be made via phone or the service's online platform. Please include your order number and the reason for cancellation when contacting us.
6. **Late Cancellations**:
- If a service is cancelled after it has already been dispatched, a fee for the return delivery may be charged in addition to the cancellation fee.
7. **Non-Refundable Charges**:
- Any third-party fees (such as service fees or taxes) may not be refundable.
8. **Changes to Orders**:
- If you wish to modify your order, please contact us as soon as possible. Depending on the status of your delivery, changes may or may not be accommodated.
4623 Park Ave Suite 1 Bronx, NY 10458 jonelledelivers@gmail.com 929-330-8261