1. **Cancellation Window**:
- Orders can be canceled free of charge if done within 24 hours of placing the order.
- Cancellations made after this time frame may incur a cancellation fee.

2. **Cancellation Fee**:
- If an order is canceled after the allowed cancellation window, a fee of 10% of the total order amount or a flat fee of $25 will be charged to cover operational costs.

3. **Refunds**:
- If you cancel your service within the allowed cancellation window, you will receive a full refund.
- If the service is canceled after the cancellation window, you may receive a partial refund, minus the cancellation fee.

4. **Exceptions**:
- In cases where the delivery service is unable to fulfill the service due to unforeseen circumstances (e.g., weather, road closures, or other emergencies), the cancellation fee may be waived, and a full refund will be issued.

5. **How to Cancel**:
- Cancellations must be made via phone or the service's online platform. Please include your order number and the reason for cancellation when contacting us.

6. **Late Cancellations**:
- If a service is cancelled after it has already been dispatched, a fee for the return delivery may be charged in addition to the cancellation fee.

7. **Non-Refundable Charges**:
- Any third-party fees (such as service fees or taxes) may not be refundable.

8. **Changes to Orders**:
- If you wish to modify your order, please contact us as soon as possible. Depending on the status of your delivery, changes may or may not be accommodated.